Returns & Refunds Policy

At Hair2Love, we take care in selecting and supplying our products. However, we understand that sometimes you may need to return an item.

The following policy explains how returns work, including the conditions that apply to hair extensions, haircare and bespoke orders.

How to Return an Item

You can request a return directly through your Hair2Love customer account.

1. Visit our Request a Return page and sign in using your email address.

2. Select your order and the items you'd like to return.

3. Submit your request, including the reason for your return.

4. We'll review your request and email you with the next steps.

Please wait for our return instructions before posting your items.

Once your return has been approved, items should be securely packaged and sent to:

Hair2Love
27 Stroud Way
Weston-super-Mare
BS24 7HJ

We recommend using a tracked postal service and retaining proof of postage, as you remain responsible for the parcel until it reaches us.

You can also notify us of your wish to cancel an eligible consumer purchase by emailing hello@hair2love.co.uk. You do not have to use our online returns system to exercise your statutory cancellation rights.

Returning Hair Extensions

We offer a 30-day returns period from delivery for eligible, non-faulty hair extensions, including our Remy Amour and standard Boutique Slavic collections.

Hair extensions must be returned in their original, unused and unaltered condition.

Hair extensions must not have been fitted, worn, washed, coloured, cut or otherwise used. Hair ties and original packaging should remain intact.

We cannot accept used or altered hair extensions under our voluntary returns policy.

For consumer purchases, your statutory cancellation rights still apply where applicable. If products have been handled beyond what would reasonably be necessary to inspect them, we may make a deduction to reflect any reduction in their value, as permitted by law.

Bespoke Hair Extensions

Hair extensions made specifically to your individual requirements, including certain bespoke colours, lengths or textures, may not qualify for cancellation or return where the relevant legal exemption applies.

These restrictions do not affect your rights if an item is faulty, incorrectly supplied or not as described.

Returning Haircare Products

Unwanted haircare products may be returned within 30 days of delivery, provided they are unused, unopened and in their original condition.

For hygiene and safety reasons, certain sealed products may not be eligible for cancellation once their protective seal has been broken, where the applicable legal exemption applies.

Your statutory rights remain unaffected if a product is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Products

If you receive an incorrect item or believe a product is faulty, please contact us at hello@hair2love.co.uk.

We'll review the issue and may ask for photographs or arrange for the product to be returned for inspection.

Where goods are faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 remain unaffected. Depending on the circumstances, you may be entitled to a refund, repair or replacement.

This applies even where hair extensions have been fitted or used.

Return Postage

For unwanted, non-faulty products returned under our voluntary returns policy, customers are responsible for the cost of return postage.

Where products are faulty or damaged on delivery, or incorrectly supplied, Hair2Love will cover reasonable return postage costs.

Refunds

Once we've received and inspected your return, we'll confirm the outcome by email.

Approved refunds will be issued to your original payment method.

If you're cancelling an eligible online purchase within 14 days of delivery, we'll also refund the original standard delivery charge. Any additional cost for upgraded delivery services is non-refundable.

For eligible statutory cancellations, refunds will be processed without undue delay and within 14 days of receiving the returned goods.

For other approved returns, we aim to process refunds within 14 days of receiving the returned goods.

Please allow additional time for your bank or payment provider to credit your account.

Need Assistance?

If you have any questions about returning an item, please contact us:

Email: hello@hair2love.co.uk
Telephone: 07531 737644

Nothing in this policy affects your statutory rights.