Returns
Simple Returns
Request a Return
We want you to be happy with your Hair2Love purchase. If something isn't quite right, we're here to help. Below you can connect with us on WhatsApp, or request a return.
How to Return An Item
01 - Sign In
Use the Request a Return link above to access your Hair2Love customer account.
02 - Select your items
Find your order, select the eligible products you'd like to return and provide a reason for your request.
03 - We'll be in touch
We'll review your request and email you with instructions on what to do next. Please wait for our approval before sending anything back.
Our returns information
30-day returns
We offer a 30-day return window from delivery for eligible purchases, subject to our Returns & Refunds Policy.
Return postage
For change-of-mind returns, customers are responsible for return postage. Where goods are faulty, damaged or incorrectly supplied, we will make appropriate arrangements in accordance with your statutory rights.
Hair extensions and haircare
Due to the nature of our products, some items may be subject to additional return conditions, particularly where a legally applicable hygiene exemption applies. Please refer to our full policy for details.
Refunds
Once your return has been received and inspected, we'll process any refund due to your original payment method.
Need some help?
If you've received an incorrect or faulty item, or have a question about your return, please contact us using the form below. We're happy to help.